CAD systems consist of several modules that provide services at multiple levels in a dispatch center and in the field of public safety. These services include call input, call dispatching, call status maintenance, event notes, field unit status and tracking, and call resolution and disposition. One of the components of MapmyIndia's CAD solution is the Command, Control & Dispatch Centre (CCC). A Command and Control Center is typically a secure room or building in a government, that operates as the agency's dispatch center, surveillance monitoring center, coordination office and alarm monitoring center all in one. Especially in the Indian context, in the face of incessant attacks on its crucial networks by terrorists, as well as inadequate emergency response mechanism, the government is finalizing an elaborate plan to upgrade India's emergency response capabilities. For this, putting in place real time command and-control centers and delineating responsibilities among various agencies, is the only way forward for a safer India.
Perspective of Computer Aided Dispatch
CAD systems consist of several modules that provide services at multiple levels in a dispatch center and in the field of public safety. These services include call input, call dispatching, call status maintenance, event notes, field unit status and tracking, and call resolution and disposition. One of the components of MapmyIndia's CAD solution is the Command, Control & Dispatch Centre (CCC). A Command and Control Center is typically a secure room or building in a government, that operates as the agency's dispatch center, surveillance monitoring center, coordination office and alarm monitoring center all in one. Especially in the Indian context, in the face of incessant attacks on its crucial networks by terrorists, as well as inadequate emergency response mechanism, the government is finalizing an elaborate plan to upgrade India's emergency response capabilities. For this, putting in place real time command and-control centers and delineating responsibilities among various agencies, is the only way forward for a safer India.
There is a lack of experience in implementing the state-of-the-art control room infrastructure without compromising on the form and functionality. There is also a huge challenge of availability of end to end solution provider in the Indian market.
MapmyIndia Offerings
MapmyIndia offers the 5 critical elements of a high quality functional CAD system in an integrated fashion:
1. Map Data
High precision, comprehensive and detailed maps, with house and building level detail and in full 3D
2.Computer-aided Dispatch Software
Efficient software to match call taking, fleet monitoring, dispatch and
communication workflow of emergency responders
3.GPS Tracking Hardware
High quality devices which can withstand the environment conditions and
communicate effectively
4.GPS Navigation Devices
Effective & connected navigation devices which assist the driver in
reaching destination quickly and precisely
5.Seamless and Intelligent Systems Integration
Adapt the system to integrate and function smoothly into emergency responders' infrastructure and workflow
Mappls Command, Control & Dispatch Centre (CCC)
A robust solution to ensure quick, accurate and appropriate response by emergency response agencies through:
- Real-time location & mapping of incident
- Tracking & dispatch of nearest respondent vehicle/personnel
- Real-time voice-guided navigation to incident location
- Reports & monitoring of Incident turn-around-times
- Mapping of Personnel and resources in different nomenclature (Movable/ Immovable) on a rich GIS Map
- POI Information like location and quantum of reserves, QRTs, travel times, available routes, Boundaries, Patrolling routes with timings, Emergency Services, on the digital GIS map
- Location mapping of Incoming Distress Calls and auto/ operator defined alerts/ Panic Buttons to Commander/ Reaction teams
- Call logging with filing of Radio logs
- MIS Reporting in Excel, HTML or other user defined formats
- Application Tools to identify graded responses in terms of manpower and resources to address the impending situation
- Updates on Status, emerging Situation and availability of uncommitted resources
- In Vehicle/ Mobile unit for transfer of navigation information, Geo-Coordinates and updated reports to the identified reaction teams
To deliver a high-quality CAD solution, MapmyIndiaseamlessly integrates all our high quality elements:

Precise Geo-referenced 3D, House & Building-level Street Map Data |
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Fleet tracking, dispatch & monitoring – SOP adherence |
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In-vehicle accurate navigation with voice guidance in local languages |
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Seamless Integration for Situation Room with Live Awareness |
Tracking solutions provided to Defence & Homeland security